Frequently Asked Questions

Have a question? Find quick answers below. If you don't see what you're looking for, our team is happy to help. See "Contact & Support" at the bottom of this page.

Orders

How do I place an order?
Browse our sofas, select the item and any available options (such as color), and click "Add to Cart." When you're ready, go to your cart and follow the checkout steps. You'll receive an order confirmation email once your order is placed.

Can I change or cancel my order?
Yes, as long as your order has not shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under our Returns & Refund Policy.

I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it's not there, contact us with your name and the email address you used, and we'll confirm your order.

Shipping & Delivery

Do you offer free shipping?
Yes. Shipping is free on all orders delivered anywhere in the United States, with no minimum purchase.

Where do you ship?
We ship only within the United States. We do not ship internationally at this time.

How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery takes 3–5 business days after shipping. Most orders arrive within 4–7 business days in total. Business days are Monday through Friday, excluding U.S. federal holidays.

How can I track my order?
When your order ships, we'll email you a tracking number and link so you can follow your delivery.

Can you deliver to a P.O. Box?
No. Because sofas are large items, we can't deliver to P.O. Boxes. Please provide a physical street address.

What if my sofa arrives damaged?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a free replacement or a full refund, including return shipping.

Returns & Refunds

What is your return policy?
You can request a return within 30 business days of delivery. Items must be unused, in their original condition, and include all parts. See our Returns & Refund Policy for full details.

How do I start a return?
Email contact@integrityfurniture.shop or call +1 (559) 571-7433 with your order number and the reason for your return. We'll send you return instructions after your request is approved.

Who pays for return shipping?
For change-of-mind returns, the customer pays return shipping. If your item arrived damaged, defective, or incorrect, we cover all return shipping costs.

When will I get my refund?
Once your return is received, inspected, and approved, your refund is issued to your original payment method within 7 business days. Your bank may take a few extra days to post the credit.

Payments & Pricing

What payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. See our Accepted Payment Methods page for the full list.

Is it safe to shop on your website?
Yes. Our checkout is protected with SSL encryption, and payments are processed by secure, PCI-compliant payment providers. We never store your full card number.

Do you charge sales tax?
Applicable sales tax is calculated and shown at checkout before you complete your purchase.

Are there any hidden fees?
No. The total shown at checkout is what you pay. Shipping is free, and we don't add extra fees.

What currency are your prices in?
All prices are in U.S. dollars (USD).

Products

Will the sofa fit in my home?
Each product page lists the sofa's dimensions. We recommend measuring your room, doorways, hallways, and stairways before ordering to make sure it will fit.

Will the color look exactly like the photos?
We work to show colors accurately, but they may look slightly different depending on your screen settings. Natural materials may also have small variations in texture and tone.

How do I care for my sofa?
Care instructions vary by material. Check the product page or contact us for guidance on your specific sofa.

Contact & Support

How can I contact you

Email: contact@integrityfurniture.shop

Phone: +1 (559) 571-7433

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT

Address: 2375 E Tulare Ave, Tulare, CA 93274, United States

How quickly will you respond?
We aim to reply to all messages within 1 business day.