Shipping Policy
Thank you for shopping at Integrity Furniture. This policy explains how and when your order will be processed and delivered. If you have any questions, please contact us using the details at the bottom of this page.
Shipping Destinations
We currently ship only within the United States. We do not ship internationally at this time.
Shipping Cost
We offer FREE shipping on all orders delivered anywhere in the United States. There is no minimum order amount, and no additional shipping fees are added at checkout.
Order Processing (Handling) Time
All orders are processed within 1–2 business days after the order is placed and payment is confirmed. Orders placed after 12:00 PM PT, or on weekends or U.S. federal holidays, will begin processing on the next business day.
You will receive an order confirmation email when your order is placed and a shipping confirmation email once your order has shipped.
Shipping (Transit) Time
Once your order has shipped, delivery typically takes 3–5 business days.
Estimated Total Delivery Time
| Stage | Time |
|---|---|
| Order processing | 1–2 business days |
| Shipping transit | 3–5 business days |
| Total estimated delivery | 4–7 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and may occasionally be affected by events outside our control, such as severe weather, carrier delays, or peak holiday periods. If a delay occurs, we will notify you by email.
Order Tracking
When your order ships, we will email you a tracking number and a link so you can follow your delivery. If you have not received tracking information within 2 business days of placing your order, please contact us.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. Because our sofas are large items, we are unable to deliver to P.O. Boxes. If you need to change your shipping address, contact us as soon as possible. We can update it only if the order has not yet shipped.
Integrity Furniture is not responsible for orders delayed or lost due to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment.
Delivery
Please make sure the delivery location is accessible and that you have measured doorways, hallways, and stairways so your sofa can be brought inside. We recommend that someone be available to receive the delivery.
Damaged, Missing, or Incorrect Items
Please inspect your order when it arrives. If your sofa arrives damaged, defective, or incorrect, or if parts are missing, contact us within 48 hours of delivery at contact@integrityfurniture.shop with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you. Please see our Return & Refund Policy for full details.
Lost Packages
If your tracking shows the order as delivered but you have not received it, please check with neighbors and around your property, then contact us within 7 days. We will work with the carrier to locate your package or resolve the issue.
Contact Us
Integrity Furniture
Address: 2375 E Tulare Ave, Tulare, CA 93274, United States
Email: contact@integrityfurniture.shop
Phone: +1 (559) 571-7433
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT