At Integrity Furniture, we want you to love your new sofa. If you're not completely satisfied with your purchase, we're here to help. Please read this policy carefully before starting a return.

Return Window

You may request a return within 30 business days from the date your order is delivered. Return requests made after this period cannot be accepted.

Business days are Monday through Friday, excluding U.S. federal holidays.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unassembled (or returned to its original delivered state), and in the same condition you received it
  • Be free of stains, odors, pet hair, damage, or signs of wear
  • Be returned in its original packaging whenever possible
  • Include all parts, legs, cushions, hardware, and accessories
  • Be accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following cannot be returned:

  • Items that have been used, damaged, or altered by the customer
  • Items marked "Final Sale" at the time of purchase
  • Gift cards

How to Start a Return

  1. Contact us at contact@integrityfurniture.shop or +1 (559) 571-7433 within 30 business days of delivery. Include your order number and the reason for your return.
  2. Wait for approval. Our team will review your request and send you return instructions. Please do not send items back without an approved return request, because unauthorized returns cannot be accepted.
  3. Ship the item back to us following the instructions provided, using a trackable shipping method.

Return address:
Integrity Furniture
2375 E Tulare Ave, Tulare, CA 93274, United States

Return Shipping Costs

  • Change of mind or unwanted items: The customer is responsible for return shipping costs. Original shipping was free, so no shipping charges are deducted from your refund.
  • Damaged, defective, or incorrect items: We cover all return shipping costs. See "Damaged, Defective, or Incorrect Items" below.

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot be responsible for returns lost in transit.

Inspection and Approval

Once we receive your returned item, we will inspect it and email you to let you know whether your refund has been approved or rejected. Refund decisions are made after the item has been received and inspected.

Refunds

If your return is approved, your refund will be issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

If you haven't received your refund after this time, please first check with your bank or card issuer, then contact us at contact@integrityfurniture.shop.

Damaged, Defective, or Incorrect Items

If your sofa arrives damaged, defective, or incorrect, or if parts are missing, please contact us within 48 hours of delivery at contact@integrityfurniture.shop. Include your order number and clear photos of the item and packaging.

We will arrange a free replacement or a full refund at no cost to you, including all return shipping.

Exchanges

To exchange an item for a different one, please return the original item following the steps above. Once the return is approved, place a new order for the item you want.

Order Cancellations

You may cancel your order free of charge before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled and must be handled as a return under this policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Integrity Furniture

Address: 2375 E Tulare Ave, Tulare, CA 93274, United States

Email: contact@integrityfurniture.shop

Phone: +1 (559) 571-7433

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT